Return Policy
At KMK Smart, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy.
1. Eligibility for Returns
You can return an item within 30 days of receiving your order if:
The item is unused and in its original packaging.
The product has not been damaged or altered in any way.
The return request is made within the specified return period.
2. Non-Returnable Items
Some products are not eligible for returns, including:
Personal care items (such as skincare, beauty, and hygiene products).
Items marked as final sale or non-refundable.
Digital products or downloadable content.
Customized or personalized items.
3. Return Process
To initiate a return, follow these steps:
Contact Us – Email us at info@kmksmart.com with your order number and reason for the return.
Receive Approval – Our customer support team will review your request and provide return instructions.
Ship the Item – Pack the product securely and send it to the return address provided in our response.
Inspection & Refund – Once we receive your item, we will inspect it and process your refund within 7-10 business days.
4. Refund Policy
Refunds will be processed to your original payment method.
Shipping fees are non-refundable, except in cases of damaged or incorrect items.
If a return does not meet our policy requirements, a refund may be denied.
5. Exchanges
We offer exchanges only for defective or damaged items.
If you received a damaged product, please contact us within 48 hours of delivery.
6. Late or Missing Refunds
If you haven’t received your refund yet, please:
Check your bank account.
Contact your credit card provider, as it may take some time before the refund is posted.
If you still have issues, email us at info@kmksmart.com.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, feel free to reach out to us:
Email: info@kmksmart.com
Phone: (647) 7035930 | (416) 690 2523
