Return and Refund Policy

Thank you for shopping at KMK Smart Ecommerce. We take pride in the quality of our products, but if you are not entirely satisfied with your purchase, we are here to help.

1. Return Conditions
2. Non-Returnable Items
3. Return Process
4. Inspection and Approval
5. Refunds
6. Exchanges

To be eligible for a return, please ensure that:

• The product was purchased within the last 7 days.

• The product is in its original packaging.

• The product is unused, unwashed, and undamaged.

• All tags, manuals, and accessories that came with the product are intact.

• You have the receipt or proof of purchase.

The following items cannot be returned:

• Items on clearance or marked as "Final Sale."

• Personal care items (hygiene-related products).

• Downloadable software or digital products.

• Products damaged due to misuse or electrical surges.

If you receive a damaged, defective, or incorrect product, please follow these steps:

1. Contact Us: Email us at support@kmcbazar.com or call us at [Your Phone Number] within 24 hours of receiving the item.

2. Provide Proof: Send us clear photos or a short video of the defect or the incorrect item received.

3. Shipment: Once your return request is approved, you will be instructed on how to send the item back to our warehouse.

   • Note: Customers may be responsible for paying the shipping costs for returning the item depending on the reason for the return.

Once we receive your returned item, our team will inspect it and notify you of the status of your refund.

• If the return is approved, we will initiate a refund or a replacement.

• If the item does not meet our return conditions, it will be sent back to you at your expense.

• Refund Method: Approved refunds will be processed to your original payment method (e.g., Mobile Banking, Bank Transfer) or issued as store credit.

• Timeline: It may take 5 to 10 business days for the refund to reflect in your account, depending on your payment provider’s policies.

• Shipping Costs: Please note that original shipping charges are non-refundable.

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, please contact our support team immediately.